ZOHO TRAINING/IMPLEMENTATION SUPPORT PLANS
BASIC SUPPORT
- Maximum 3 hours of Zoho Expert Support
- $58 Savings Compared To Hourly Rates
- We Provide Support Per Your Request
- Expires After 2 Months If Unused
STANDARD SUPPORT
- Maximum 7 hours of Zoho Expert Support
- $171 Savings Compared To Hourly Rates
- We Send You Free Suggestions
- Expires After 4 Months If Unused
PRO SUPPORT
- Maximum 16 hours of Zoho Expert Support
- $483 Savings Compared To Hourly Rates
- Proactive Automations & Implementation
- Expires After 6 Months If Unused
Easily Get Started
Select your desired plan and we'll email you our welcome package, if you are unsure of which package is best for you contact us and we'll help. Do remember all new customer quality for a free start up session where we will guide your from day 1.
Payment Methods
Our Payment Methods support the major credit card providers, google pay, apple pay and much more which will default based on your region. All Prices are quoted in USD. If you are unable to utilize an online payment option email us at support@ezpropel.com we'll send over our banking details for you.
Support Hours Depletion
If your plan support hours have been reached, then you can purchase the same plan again or another one if you require more support hours as we hope that you will be enjoying our services. We would also send you an email when your support hours have been depleted so that we can suggest the best option for you business needs.
Support Hour Usage
Supports hours are reduced by actual time spent on:
- Virtual Training Sessions Booked Via Premium Client Booking
- Phone Support by calling in on any phone number listed on our contact page.
- Email Support is auto calculated based on time spent analyzing and resolving queries sent to support@ezpropel.com
- Offline Implementations and fixes in the backend as per your request
- Instant Chat Sessions spent on Support Request Via Our Website Online Chat
The Following Does not Count Towards Your Support Time:
- Minor Inquires on information on possible solution implementation
- Monitoring And Maintaining Your Zoho Subscriptions
- Comments, Suggestions, Feedback, Complaints
- Status Updates On OutStanding Matters For Implementation
- We Also Choose Not To Count Certain Request At Our Discretion Based On Client Relationships
Plan Difference
The Level of Expert Support Are The Same For All Packages
Differences:
- The Higher Plans Provides Cheaper Pricing Per Hour
- Expirations Are Different For Each Plan
- Our Pro Plan Proactively suggests Implementations that are sure for you utilize the support hours to benefit your business.
